Privacy Policy

Your privacy is important to InteractiveTel. Our Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Use of the InteractiveTel service or any other service or product offered or sold by InteractiveTel is subject to this Privacy Policy.

Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact a single person. You may be asked to provide your personal information anytime you use a InteractiveTel service or are in contact with InteractiveTel or a InteractiveTel affiliated company. InteractiveTel and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content, and advertising.

Information we collect

We collect information to provide better services to our users and customers. We collect information in two ways, information you provide to us and information we collect from the use of our services. Information you provide to us may include, but is not limited to, your name, email address, physical address, telephone number(s), and bank account/credit card information.

We may collect information about the services that you use and how you use them, like when you actually use our service, visit our website, your calling history, location information, and emergency services requested and their outcome.

We may also collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). This device information may be associated with you or your physical address.

When you use our services or view content provided by us, we may automatically collect and store certain information. This may include (i) details of how you used our service, (ii) telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls, (iii) your physical address, (iv) your Internet protocol address, (v) device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, and (vi) cookies that may uniquely identify your browser, your device, or you.

Location information.

When you use a location-enabled InteractiveTel service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers. Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to InteractiveTel when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

We will share personal information with emergency responders, law enforcement personnel and agencies, companies, organizations or individuals outside of InteractiveTel if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to (i) provide our services, (ii) preserve or protect life or prevent injuries, (iii) render assistance, whether requested or not, (iv) meet any applicable law, regulation, legal process or enforceable governmental request, (v) enforce applicable Terms of Service, including investigation of potential violations, (vi) detect, prevent, or otherwise address fraud, security or technical issues, (vii) or protect against harm to the rights, property or safety of InteractiveTel, our users or the public as required or permitted by law.

Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, location, and the time zone where a InteractiveTel product is used so that we can better understand customer behavior and improve our products, services, and advertising.

  • We also may collect information regarding customer activities on our website and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Accessing and updating your personal information

If the personal information we store about you is incorrect, we endeavor to provide you with ways to correct it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. However, the use of some of our services require the provision of certain personal information and the failure to provide such information in an accurate and timely manner may make the provision of our services impossible.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing service offering), risks the privacy of others, would be impractical, or prohibitively expensive.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Cookies and Other Technologies

InteractiveTel’s website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

InteractiveTel and our partners also use cookies and other technologies to remember personal information when you use our website, services, and applications. The use of our services requires cookies and the failure to fully enable cookies may limit or prevent the provision, including the accuracy, of our services.

Disclosure to Third Parties

InteractiveTel may make certain personal information available to strategic partners that work with us to provide products and services, or that help us market to customers. Personal information will only be shared by InteractiveTel to provide or improve our products, services and advertising; it will not be shared with third parties solely for their marketing purposes.

Service Providers

InteractiveTel shares personal information with emergency responders, law enforcement agencies, medical providers, and other parties necessary to provide our services, or to provide aid and assistance to you. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

InteractiveTel may also share personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever InteractiveTel operates.


We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

InteractiveTel takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.  You are solely responsible for the safekeeping of your login credentials including username and passwords.


InteractiveTel does not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.

Third-Party Sites and Services

InteractiveTel websites, products, applications, and services may contain links to third-party websites, products, and services. These sites are not covered by our Privacy Policy and you should independently review the privacy practices of those third parties.

Privacy Questions

If you have any questions or concerns about InteractiveTel’s Privacy Policy or data processing, please contact us.  We may update our Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. Your continued use of InteractiveTel products and services shall be governed in accordance with any such updated Privacy Policy.

InteractiveTel, 8300 Cypress Creek Pkwy, Houston, TX 77070

InteractiveTel 8300 Cypress Creek Pkwy, Houston, TX 77070 | E: | P: (+1) 888.290.0038 | F: (+1) 866.571.1987

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